How to Fix an Unbalanced Payment Error in QuickBooks POS

QuickBooks Point of Sale has been on the receiving end of many praise and applause as the software easily handles all the behind the scene tasks related stock. It is generally integrated with main Intuit software called QuickBooks Accounting Software as an add-on application which ensures that the coordination between the business finances and its corresponding stock details along with sales and purchases ensuring accurate accounting data is being recording.

At times while performing financial tasks within the software and recording of financial transaction user might get hit with a message stating issues were faced when the receipts were handed over to the software (in this case QuickBooks). To resolve this issue, first and foremost user should bring up his Activity Log which is accessed differently in different versions. Steps to locate the Activity Log as per the QuickBooks versions are listed below:

  • For Versions 9 and below:
    • Under these versions go to financial menu bar.
    • From the drop down menu click on ‘View Activity Log’.
  • For Versions 10 and 11 (2013):
    • Go to Financial Menu located in the top bar and then further select Financial Center option.
    • Next highlight and click on the tab labeled ‘View Activity Log’.

Once the activity log section has been opened filter and locate following message:

“Receipt # “xxx” created on “date” has an unbalanced payment. Receipt “xxx” is skipped from processing.”

Main Causes

Unbalanced Payment Error in QuickBooks POS occurs under numerous scenarios of which the main ones are listed below:

  • There are many discounts on products that might create a total amount in decimal points.
  • Remote and small store is producing items for sale without having proper amount of quantity which in turn negative amounts of quantity for the same item.
  • Another common reason for this is the combination of quantities in decimal units with discounts globally on sales receipts.

Common Fixers for Unbalanced Payment Error in QuickBooks POS

Different versions of QuickBooks POS resolve this issue of Unbalanced Payments error in distinctive manner owing to different set of features, tools and system requirements apart from distinct coding system. Steps for each and every version from QuickBooks Point of Sale 5 and onwards is detailed below:

QuickBooks Point of Sale Version 5

In the case of already existing transactions follow the instructions below:

  • Firstly track and highlight the receipt with error by using the receipt number showcased in the issue message displayed-
    1. Start the software and select Sales History option.
    2. Look for the receipt due to which error has occurred and select it.
    3. In the new listing shown, select the option labeled Financial found right in the top.
    4. Lastly click on the option stating ‘Mark this Document as Successfully Sent’ and then click on OK.
  • Now all you need to do is record the transaction details in the software by generating a particular journal entry for respective account and amount shown in the error receipt.

QuickBooks Point of Sale Version 6 to 9

In the case of already existing transactions follow the instructions below:

  • Firstly track and highlight the receipt with error by using the receipt number showcased in the issue message displayed-
    1. Start the software and select Sales History option.
    2. Look for the receipt due to which error has occurred and select it.
    3. In the new listing shown, select the option labeled ‘I Want to’ followed by clicking on the option called View Financial History found right in the top.
    4. Lastly click on the option stating ‘Mark this Document as Successfully Sent’ and then click on OK.
  • Now all you need to do is record the transaction details in the software by generating a particular journal entry for respective account and amount shown in the error receipt.

QuickBooks Point of Sale Versions 10 and 11 (2013)

In the case of already existing transactions follow the instructions below:

  • Firstly track and highlight the receipt with error by using the receipt number showcased in the issue message displayed-
    1. Start the software and select Sales History option.
    2. Look for the receipt due to which error has occurred and select it.
    3. In the new listing shown, select the option labeled ‘I Want to’ followed by clicking on the option called Show Financial Detail found right in the top.
    4. Lastly click on the option stating ‘Mark this Document as Successfully Sent’ and then click on OK.
  • Now all you need to do is record the transaction details in the software by generating a particular journal entry for respective account and amount shown in the error receipt.

Reach Us

All the resolutions showcased are quite similar to each other with only minor hairline difference in the process. This should resolve the unbalanced payment POS error in your QuickBooks software. However, if the error still persists, it is better to contact the Intuit set up Point of Sale experts who are adept in handling such error on almost daily basis. Alternatively you can also connect with experts of QuickBooks POS helpdesk through toll free number +1800-935-0532.

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