Receipt Printer Stopped Working Quickbooks pos

The QuickBooks printer issues might be extremely frustrating and difficult to fix. Here I have described the causes and solutions to fix your issue effectively.

In case you need any further assistance from professional QuickBooks Proadvisors, then you can reach us our POSTechie QuickBooks helpdesk to resolve your issues with expert assistance.

Causes of Receipt Printer Stopped Working in Quickbooks POS

  • The printer isn’t plugged or it has no source of power.
  • The status of your printer is paused.
  • The process of print spooling is harmed.
  • You have installed the wrong printer driver.

How to resolve the issue of Receipt Printer Stopped Working in Quickbooks Point of sale?

Step 1: Purge the memory of your printer
  • Turn off the printer.
  • Hit and then hold the feed key and then turn on the printer.
  • Once the self-test has been started from the printer, release the feed key.
  • When test finishes, try to print it right from the Point of Sale once again.
Step 2: Make sure the printer is having power

Ensure that the power cord is firmly connected with your printer and the power light is switched on. Don’t interface your receipt printer to the USB as it won’t supply sufficient power for appropriate functioning of your printer.

Step 3: Your printer isn’t paused
  • Click on the Windows button, and then select the Control Panel.
  • Click on the Devices and Printers, and then tap the double click on the receipt printer.
  • Click on the X documents in queue, after that select the Printer > then click on the Cancel All Documents. Now click on the Yes button to confirm the activity.
  • Click on the Printer menu once again, in case the Pause Printing is marked, then click on the Pause Printing.
  • Quit this screen and test the function of the cash drawer. In case it fails, proceeds to the next step.
Step 4: Bypass the process of print spooling
  • Go to the Start menu > then visit the control panel > after that open the Devices and Printers > now tap the right click on your receipt printer > after that click on the Printer Properties.
  • Now choose the advanced button, after that try Print directly to your printer.
  • Click on the OK button and check the function of your cash drawer. In case it fails, then proceed to the next step.
Step 5: Remove the printer and then reinstall it
  • Go to the start menu > then Control Panel > after that select the Devices and Printers screen > now tap the right-click on the receipt printer > then click the Remove device.
  • Click on the Yes button in order to confirm the activity.
  • You can repeat this procedure if you need additional copies of your printer which is installed.
  • Reinstall your receipt printer and make sure the cash drawer is functioning properly.

To ensure that the issue is fixed or not, test your printer as well as cash drawer by following these steps:

If you need to test your printer right from POS:

  • Go to the File > then Preferences > after that click on the Workstation.
  • Choose the Documents and Printers and then click on the Print Test Page.

If need to test your cash drawer right from POS:

  • Go to the File > then Preferences > after that click on the Workstation.
  • Choose the Cash Drawer and ensure that the Connection of Cash Drawer and Receipt Printer are appropriately configured, and then click on the Open Cash Drawer.

If you need professional assistance to know in-depth information, you can simply reach our POSTechie QuickBooks POS support team on 1800-935-0532.

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