Point of Sale software has been in demand since the first cash drawer came into existence to help in completing sales process manually. Different industries have different needs and thus require the different set of hardware and system requirements. Considering the global opportunity for many software manufacturing companies, Point of Sale software was developed multiple times by many companies catering for either all sorts of industries or for one specific industry.

Restaurant Specific Point of Sale – TouchBistro

TouchBistro was one of the most applauded POS developed for the sole purpose of aiding Restaurant industry and revolutionized the way ordering and delivering of food and drinks is completed. This application was incepted in the year 2010 and was outfitted with top-notch technology that has brought many restaurant businesses to next level of success. In the last few years technical experts have worked diligently in the backend of the software ensuring new and innovative tools are integrated with every update of TouchBistro. The backend team consists of proficient industry experts and techno-savvy professionals all the customer of TouchBistro are accorded with best of the best technically sound Point of Sale software.

Team of TouchBistro Support

As stated above, TouchBistro POS application is specifically generated for the restaurant industry. Hence the team approachable at TouchBistro POS support also have years and years of experience within restaurant business which has helped the professionals to build an almost perfect POS application as they are much aware of the need and requirement in this industry. The software’s main motto is to keep the customer focused on the main purpose of opening the restaurant rather than dealing with mistakes and issues faced with the manual recording of orders and passing them on to correct person.

Why Opt for TouchBistro?

There are two main reasons any restaurant owner should go for Touchbistro as listed below:

  • Improvised Services: TouchBistro agility and swiftness ensures on-time services that further helps to build customer rapport with the esteemed customers.
    1. Easy Managing of On-floor Crowd
    2. Pin / Chip Payment Anytime & Anywhere
    3. Endow On Floor Team with In-depth Menu Details:
  • Better Decision Making: Tools and features integrated helps to make a swift and beneficial decision in favor of the business as well as the customer.
    1. Enhance Future Decisions with Complete Restaurant Details
    2. Access Restaurant Information Anywhere and Anytime
    3. Automatic reports help accurate calculations

Hardware Requirement

Every software and programming application comes with its own set of requirements for both system and hardware. The one thing imperative for TouchBistro to function is an Ipad. However, depending on the number of Ipad in use, a user might require the different set of hardware products as listed.

Single Ipad: This is beneficial for consumers operating in the small-scale restaurant business as well as quick service as they require only one terminal to operate the whole business. With this solo setting of TouchBistro customers can not only record orders but also manage payments along with keeping eye on the whole restaurant proceeding from one Ipad. The other hardware requirements under this setup are:POS Support

  1. Hybrid Solution: The application of TouchBistro is a unique combination of authenticity and accuracy. On one hand, the application basically operates on local server voiding the need of Internet while its cloud hosting capacity ensures owner can view the restaurant details from anywhere and at any time.
  2. Ipad: As stated before, Ipad is the most imperative hardware tool that works as a terminal connection in the restaurant. The handlers of the device can either keep it on the counter or take it with them for mobile recording as per their convenience.
  3. Airport Extreme: This device acts as the local connector between other hardware products and accords the whole system with a secure network connection.
  4. Kitchen Impact Printer: Printer working on Ethernet connectivity for the purpose of printouts for kitchen chits or tickets. It processes a new order with a notification sound ensuring kitchen staff is aware of the new order while also helping in printing out double receipt copy from Ipad.
  5. Cash Drawer: This is a traditional cash drawer that opens for providing and keeping cash on wireless demand from the printer/terminal.
  6. Receipt Thermal Printer: This printer is kept for printouts of bills in the front section of the restaurant. It prints on command from the iPad wireless.

Multiple iPad’s: This setup was basically constructed for the restaurants running multiple registers. Multiple numbers of iPad’s connect centrally to one offline server from where orders can be taken and payments can be made from anywhere in the area.

POS Support

  1. Hybrid Solution: The application of TouchBistro is a unique combination of authenticity and accuracy. On one hand, the application basically operates on local server voiding the need of Internet while its cloud hosting capacity ensures owner can view the restaurant details from anywhere and at any time.
  2. Stationary iPad: This Ipad is kept on a counter stationery and acts as the POS terminal
  3. Airport Extreme: This device acts as the local connector between other hardware products and accords the whole system with a secure network connection.
  4. Local Mac Mini Server: This hardware tool basically demonstrates the function of a brain as it is given the ability to store multiple register data and also helps to sync all the Ipads in order to ensure changes are incorporated on all Ipads if one changes.
  5. Kitchen Impact Printer: Printer working on Ethernet connectivity for the purpose of printouts for kitchen chits or tickets. It processes a new order with a notification sound ensuring kitchen staff is aware of the new order while also helping in printing out double receipt copy from Ipad
  6. Receipt Thermal Printer: This printer is kept for printouts of bills in the front section of the restaurant. It prints on command from the Ipad wirelessly.
  7. Mobile iPads: As opposed to Stationery ipads, this Ipad can be carried from table to table in order to facilitate orders and payments.
  8. Monitor, Keyboard, and Mouse

Common Issues Encountered with TouchBistro

The software for many users is spot on with all the needs of their restaurant available. However, there are some users who faced issues in operating the software. Some of the common problems reported to the accolade customer support team of TouchBistro is detailed below:

  1. Lack of Computer Backup: This application is generally based out of Ipad and all the details have to be stored on the same device. The user does not have the option of going for computer system if they wish to do so. Moreover, integration with 3rd party programs is also not facilitated making the user experience a little bland in comparison with other POS applications.
  2. Long and Time Taking Processes: There are certain tasks like making changes in the menu prices and for that matter making changes within the menu itself, which take excruciatingly long time to get completed.
  3. Navigation Process: Internal navigation between menus is not an easy task as the navigation process is not quite smooth and at times the user does tend to get lost in his own menu.
  4. Accounting Software Integration: There are many users who have employed accounting management software to keep their business’ finances in a loop. They have to pay extra and work harder to integrate details of the POS with that of their software which would not have been the case if integration with other software was facilitated.
  5. Not Economical: The software works seamlessly with only Ipad which itself raises the cost of operating the software. Moreover, even the customer support is not economical in terms of the amount that can be afforded by the normal restaurant owner.

TouchBistro POS Support

Who We Are

POSTechie is a support agency providing top notch quality services for accounting software like QuickBooks and its integration with third-party application – Point of Sale. We house a team of proficient technical experts who have the wide range of experience in tackling errors and issues encountered while working on a POS system. The team is equipped with latest trends and changes made in the POS world ensuring swift resolution of even the new tools integrated within these applications. Moreover, you can also contact the team for any additional information pertaining to any and all Point of Sale software as they are well versed in all the latest tricks and technology used by software companies to enhance their POS applications.

Contact TouchBistro Support Phone Number

It is generally advised to connect with the official TouchBistro support Phone number of the software that has incepted the POS application being used. However, at the time because of the long queue, you might have to turn towards other alternatives. In such scenario, you can connect with us to garner top-notch services for the Point of Sale application being used. Just call us on our Toll-Free Number -1-800-935-0532 or browse the website – www.postechie.com for online chat option.

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